Why us? In short: we built the company that we'd want to do business with - a family-run company. We hope you will too.

Below are still other reasons for you to trust in our services. You can call this section "Our ethos" or "Statement of (good) intentions" - doesn't matter, it is important that everything starts from here in our work.

Small is beautiful

We are a small, family-run company and for this reason, our services are flexible and to the highest quality.


Useful is forever

We try to impress with the usefulness and flexibility of our services. Bells and whistles wear off, but usefulness never does. We have useful services that does just what you need and nothing you don't.


Honesty is the king.

Honesty comes first in our customer relationships, since the first contact.
Sensationalized sales - and - marketing - speak have no place at Smart Services 4 All. We communicate clearly and honestly.

Always the right price.

We know how to see our prices from the customers point of view. Everyone is entitled to the best price we can offer. Our prices are public, and the same no matter who you are. No hidden fees or secret prices.

Our customers-our investors

We are aware that our existence depends on our customer satisfaction. Our customers fund our daily operations by paying for our services. We answer to them — not investors or a board of directors.

The common sense.

Common sense is the basis for everything we do and we believe this distinguishes us. We'll never overlook what really matters: The basics. Great service, honest pricing, and respect for our customer's time, money, and trust.

Proposals

Outstanding Service.

We understand that any home improvement is a significant investment and must be carefully considered. That's why we are happy to visit your property to understand what you wish to achieve and to provide ideas and guidance.

Initial Meeting

Once we have arranged a suitable time and date for a site visit, we shall provide you with a free appraisal of the project, starting with your requirements, till the size of the budget.

During the appointment we can discuss every aspect, providing guidance and advice, in terms of technical and legal issues, because we always try to work with our clients rather than for them.

Written Quotation

We take our time to review your plans and ensure that we get the best possible prices from our suppliers as we have a close relationship with local suppliers. Our quotation consists of a detailed explanation for the proposed works, so that each of our clients fully understands and can identify what is included in the quotation.

Work Schedule

A work schedule will be developed to show the stage payments that would need to be made once key milestones are achieved. And scheduling of work within the time frame given, so that our clients know for example when deliveries are, if, then the specific date in which the roomed or home would need to be vacated and what work is scheduled in on a day to day basis etc.

Contract

Upon commission we would develop a written contract for agreement before works commence. Also each of our clients' receives a full set of our terms and conditions.

Itemized estimates and fixed price contracts result in greater homeowner satisfaction. The reason for this is clear expectations. It's in the homeowner's best interest to get a commitment on price up front.

Management of Sites

Good site management

All clients receive a skilled project site management team, usually an experienced site manager and/or a project manager. Sometimes, one of the business owners do these roles. These people act as your points of contact throughout to ensure everything runs smoothly.

Project Planning

At the outset you will receive a detailed project plan which shows how long it will take to complete your project. This helps you gain a clear understanding of what's involved at each stage.

Procurement

We'll carefully plan the purchase of various components – kitchens, bathrooms, tiles and stone, lighting – to ensure everything is in place at the right time in the build process. We'll liaise with suppliers to check progress on orders to reduce the likelihood of delay and frustration. We also arrange stage payments so you can plan your finances appropriately. We ask for payment only when key milestones are achieved to your satisfaction.

Customer Service

We strongly believe that, the more we do our job better and our customers are satisfied, the less is needed the customer service.

However, our staff is always available have to speak with regarding any questions or queries, as this is always for the customer's convenience.

Our Aim: Aftercare

Our aim is to make sure that all of our clients are taken care of before, during and after any project. As a family owned business, it is in our best interest to ensure that you are totally satisfied with the work that we carry out on your behalf. We can honestly say that we have outstanding relationships with both of our past and present customers.

 

Kind words from our clients


Our clients are the only ones who can tell you how truly satisfied they are with our:

  • work
  • communication
  • attention to:
    • details
    • budgets
    • schedules.

We would love to add you to the list too!

Below are some excerpts from email correspondence with our customers.

We can always provide a list of satisfied customers who, before starting work, to be selected at random to confirm the quality of our services.


Thank you Sorin,

K. and D. are very good friends of ours who are moving to Ruislip, not far from us! I reccommended you to other friends too, who are thinking of a bigger job (probably including staircase, like ours).

Looking forward to hearing back from you when you are ready.

Sabrina T.
London, HA4


 

Dear Sorin,

Thank you very much for the invoice. Everything is clear and we are very happy with your work.

Hopefully we will be in touch for future projects. Meanwhile, I wish you a Merry Christmas and the best for next year!

Gaston P.
London, SW1

 

Hi Sorin,

We were extremely happy with the results, and since have recommended you to friends and family.

Sam and John D.
London, SW1

 

Dear Sorin,

Working with you was fantastic. I have worked with 3-4 contractors over the last 5 years, but you set yourself apart from everyone.

From the most detailed quotation, with solutions I hadn't considered before, to the completion of the work, you delivered what I found to be above and beyond my expectations.

Overall, you and your team put together an outstanding product, and I am thrilled with the results. I would highly recommend using your services to my friends.

Daniel W.
London, N16



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